Help

General

Question: What forms of payment are accepted?
Answer: American Express, Visa, MasterCard, Discover and Diner's Club.
Question: Is there a customer service phone number I can call if I have a question about my Tour Club membership?
Answer: Yes, please call 1-855-544-1829 in the US and 1-949-333-4825 for outside the US.

Membership Info

Question: How long is a Britney Tour Club Membership?
Answer: Memberships are valid for one (1) year from the date of purchase.

Tour Club Presale Info

Question: Can I purchase presale tickets by telephone?
Answer: No, we host Internet-only sales.
Question: How will I know when Tour Club presales are happening?
Answer: For the most up to date info, always double check the TOUR page.
Question: How do I redeem my membership if I purchased it from one of the ticketing sites when I purchased my tickets?
Answer: If you are already registered but have not yet paid: Log in and click the UPGRADE button at the top of the screen. You will be asked to verify that your profile information is current and accurate. After your click the 'SUBMIT' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'APPLY' button to set your cart amount to $0.00. Continue your order to complete the free transaction.
Question: What is "local venue time"?
Answer: Local venue time is the time zone of the venue that show is playing. For example, Radio City Music Hall in New York City is ET. All presales and on-sales are scheduled in local venue time.
Question: Where is my unique Britney Tour Club presale access code?
Answer: Once you are logged in to the site, you can find your code on the Tour page above the tour grid or on the User Profile page. Your unique code will only display the day before the start of the presale. Please note, you must be a current, active member to receive a presale access code.
Question: My ticket presale code does not work. Who may I contact for help?
Answer: When you are on the ticketing site, do not copy and paste your password into the form field. Please manually type in your code. This prevents any chance of invisible characters or blank spaces from being entered. These invisible characters cause the system to produce an error message. Presale codes are case-sensitive.

For additional assistance with Ticketmaster presales in North America, you may visit the Ticketmaster help area:

http://www.ticketmaster.com/h/customer_serve.html
Question: How many tickets can I purchase with my unique Tour Club presale access code?
Answer: Britney Tour Club members have access to four (4) presale tickets per membership during the membership period.